Incident Information Tab Fields

The Incident Information tab contains information about the problem.

  • Description: This field automatically populates with the description of the problem type chosen in the Problem Tree and Problem Keywords tabs.

  • Address: Enter the address.

  • District: Select a district, if desired. Districts can represent any geographical area and are populated in Designer under Preferences > Map > District Values. If this field is blank, that means the administrator has not entered any districts. See Configure Map Preferences in the Designer for 15.8 Guide for more information.
  • Apt Number: Enter an apartment number, if applicable.
  • City: Enter the city.
  • State: Enter the state.
  • Zip Code: Enter the zip code.
  • Geocode: Click to geocode the address. In the Geocode Results panel, select the desired address. Select the User the address of the selected candidate to update the address and X and Y coordinates with the selected address and its coordinates. If you do not select this check box, it updates the X and Y coordinates but not the address.
  • Copy to Caller: Click to load the address information to the Caller Information tab if the incident address is the same as the caller address.
  • Landmark: Select a landmark, if desired. This field is populated in Designer under Preferences > Custom Codes > LANDMARK. If it is blank, that means the administrator has not entered any landmarks. See Configure Custom Codes Preferences in the Designer for 15.8 Guide for more information.
  • Map Page: Enter the map page number, if desired. This field is used to indicate the geographic area of the incident.
  • Shop: Select a shop. This field is populated in Designer under Preferences > Map > Shop Values. If it is blank, that means the administrator has not entered any shops. See Configure Map Preferences in the Designer for 15.8 Guide for more information.
  • Tile No: Enter the map tile number, if desired. This field is used to indicate the geographic area of the incident.
  • Location: Enter any additional details about the location of the incident that help to identify it (for example, Northwest corner of the intersection).
  • Submit To: Select an employee to submit the service request to.
  • Dispatch To: Select an employee to dispatch the service request to.
  • Details: Enter any other details about the service request.
  • Request Comments: Enter any comments related to the incident. See Comments for more information.
  • X/Y: The X and Y coordinates automatically populate when the address is geocoded.
  • Search: Click to open a list of existing requests.