Questions and Answers

If questions and answers have been configured by the administrator in the service request template, the Caller Questions & Answers panel displays. This is to transcribe the interaction between the caller and the call taker. Questions can be set up in branch or linear format.

In a branch question/answer model, the answer selected for the first question determines what the second question is.

  1. Record the answer to the questions.
  2. Click Next to continue to the next question.

In a linear question/answer model, all of the questions are shown at once and the call taker can answer whichever questions are applicable.

  1. Record answers to any questions.
  2. Click Expand to view instructions for each answer.