Service Request Caller Information Panel Fields

Click Callers from the functions drop-down list on the service request toolbar to view and edit caller information associated with the service request. Many of these fields are defined in Caller Information Tab Fields.

Onsite?/Date: Select if the address is the site of the service request. The date is automatically populated if this is selected.
Callback?/Date: Select if a call back is needed. The date is automatically populated if this is selected.
Problem Details: Enter information about the problem.

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Last updated 2/28/2024.