Search for a Service Request

Once a service request is saved, it can be opened through a search. This allows you to view progress and update or change information as needed.

TIP: See Search for a Service Request for a quick start guide on this subject.

  1. Click the Service Request tab on the main toolbar.
  2. Click Search.
  3. Enter the search criteria. See Service Request Search Fields for more information about all of the fields.
  4. Highlight all the fields to be returned in the search results in the Visible Fields in Search Results panel.
  5. If you wish to view related map layer information in the search results, select the Map Layer Fields Visible in Search Results check box in the Search Query panel and select the desired fields to be included in the search results.
  6. If you wish to sort the search results by a particular field, select that field from the Sort Field drop-down list. Select Descending to sort the search results in descending order by that field. If a saved search is created, the Sort Field selected applies to that saved search.
  7. Click Search.